Arena Info
Laid over the span of six city blocks, Toyota Center is home to the NBA’s Houston Rockets. Toyota Center also plays host to the nation’s top concerts and touring shows.
Conditions of Sale
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Toyota Center is committed to meeting the diverse needs of the community, employees, fans, and corporate partners by striving to be the best sports and entertainment facility in the industry.
Ticketing FAQs
What is AXS Mobile ID?
With mobile ticketing through AXS, you’re able to keep your tickets securely stored in your AXS App until it’s time for your event and enter with a quick and simple scan. Easy!
How do I get the AXS App?
The AXS App is free to download and available in the App Store or Google Play. To login, use the same email address you used when purchasing your tickets. You can also download the Houston Rockets app to enter Toyota Center for events.
How do I use the AXS App to enter the building?
- Open the AXS App
- From the “Home” screen tap the ticket icon at the bottom of the screen
- Login to your account entering the email address used to purchase the tickets
- (If you can’t remember your password, tap Forgot Password and follow the instructions sent to your email)
- Browse your upcoming events and tap the one you want to view
- Tap “View Barcode” and present QR code at the door to be scanned for entry to Toyota Center
How do I access my Parking pass?
Your parking pass for the Toyota Tundra garage will load like a ticket with a barcode to be scanned as you enter the garage.
Can I print my tickets?
AXS Mobile ID tickets are digital and cannot be printed for venue entry.
Are screenshots of the barcode valid for entry?
No, tickets must be scanned through the AXS App.
Can I have multiple tickets on one phone?
Yes. However, we recommend that you transfer tickets to each person attending the event.
What if I don’t have a smartphone?
Please bring a valid photo ID and the card you used to purchase the tickets to the Toyota Center box office.
How far in advance can I access my tickets?
Unless otherwise noted, tickets are accessible on the AXS app and ready to manage as soon as the purchase is complete. Ability to transfer and/or sell tickets varies by show and is subject to change.
What should I bring to an event?
- Your phone
- Wallet with photo ID
- The card you used to purchase your tickets
What if I need help on an event day?
Please visit the Toyota Center Box Office where one of our ticket resolutions associates will assist you.
How do I transfer tickets?
Transferring tickets allows you to send tickets electronically to anyone with a valid email address. Once the recipient logs in and accepts the tickets, they will be able to view the barcode.
- Tap the ticket icon at the bottom of the screen
- Browse your upcoming events and tap the one you want to view
- Tap "Transfer"
- Enter the recipients first & last name followed by their email address
- Tap 'Continue'
- Review the information and tap 'Transfer'
The recipient will receive an email with a link to download the AXS app and retrieve their tickets.
What is the venue Bag Policy?
Toyota Center encourages fans to travel light and not bring bags. If fans choose to bring bags, permitted items include bags no larger than 7.75" x 5.25" x 2.25", diaper bags and medical bags (subject to search upon entry).
Bag Check: If fans choose to bring a bag that will not be allowed inside the arena, there will be lockers on site for rent. Binbox lockers are located outside of Team Shop and Skybridge entrance on Level 3 of the Tundra Garage. Pricing starts at $10.00 per checked bag which is non-refundable. Debit/credit and mobile payment, such as Apple or Google Pay, are acceptable forms of payment. Toyota Center is a cashless venue and no cash will be accepted at Binbox locations.
Toyota Center has a “No Re-Entry” policy for all events and bags will not be accessible during the event. Bag check opens the same time as arena doors for each event and closes 60 minutes post-event. Bags remaining after bag check closes will be returned to Lost & Found. Guests inquiring about Lost & Found items post-event should contact Toyota Center Guest Relations at 713-758-7230 or guestservices@rocketball.com . Toyota Center assumes no responsibility for lost items at any event.