A-Z Guide

Our A to Z guide is here to answer most questions you may have about Toyota Center.


Access Privileges

  • Lexus Lounge: Courtside Suite ticket holders, Courtside Seat ticket holders and Lexus Lounge pass holders.
  • Courtside Suites: Courtside Suite ticket holders.
  • Main Concourse: All ticketed guests.
  • Club Lounges: Courtside, Traditional Suite and Club Seat ticket holders.
  • Lower Suites: Traditional Suite ticket holders.
  • Red & White Wine Bistro: Suite/Club seat ticker holders, ledge dining ticket holders and ticketed guests with reservations.
  • Upper Suites: Traditional Suite ticket holders.
  • Upper Concourse: All ticketed guests.

Accessible Information

View Accessibility Guide

Toyota Center meets or exceeds all public facility structural and service requirements as set forth in the Americans with Disabilities Act.

  • Assisted Listening Devices: Available for hearing impaired guests at any Guest Relations location. Identification will be required to check out the device.
  • Accessible Drop Off: LaBranch Street south of Polk St at the Arena curbside and on Bell Street underneath the Skybridge at the South of end of the Arena.
  • Accessible Parking: Toyota Tundra Parking Garage is adjacent to the Arena on Bell Street. Accessible parking in the garage varies per event. Accessible parking may also be available in the surrounding independent parking lots.
  • Captioning: Real-time captioning will only be provided when requested. To make arrangements for closed-captioning, please contact a guest services representative at least 48 hours in advance of attending an event at Toyota Center by calling 713-758-7230.  

Address & Phone Number

Toyota Center
1510 Polk
Houston TX 77002
Main Phone Number: 713-758-7200

For your Customer Services needs while at an event at Toyota Center, text TCHELP to 59925.

Alcohol Beverage Policy

No alcohol may be brought into Toyota Center. Alcoholic beverages may be purchased inside the arena. All persons must be age 21 or older and provide legal identification to purchase alcoholic beverages. Alcohol purchases are limited to two (2) beverages per buyer for most events. Management has the right to refuse service at any time. Alcohol sales can be terminated at any time at the discretion of Toyota Center management. Typically, no alcoholic beverages will be sold after:

  • Rockets- Start of the 4th quarter
  • Concerts - Varies per event
  • Red & White Wine Bistro presented by Sterling Vineyards - Last call will be made 45 minutes following the conclusion of the event; restaurant will remain open for another 15 minutes (varies by event)
  • East & West Frost Club Seats - Last call will be made 45 minutes following the conclusion of the event; while the club will remain open for another 15 minutes (varies by event)


Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities.


To place requests for in-game announcements during Houston Rockets games regarding birthdays, anniversaries, proposals etc. please email [email protected]. Your request will be forwarded to the appropriate persons.

ATM Locations

There are five automated teller machines (ATMs) for your convenience, located throughout the Toyota Center.

  • Main Concourse - Across from Section 108
  • Main Concourse - Across from Section 124
  • Upper Suites - Sky Bridge
  • Upper Concourse - Across from Section 411
  • Upper Concourse - Across from Section 431

Axs Mobile ID

Axs Mobile ID is the exclusive electronic ticketing system of the Houston Rockets and Toyota Center.  Axs Mobile ID serves as a trusted method of ticket delivery, offering guests convenient options of transferring tickets to another guest, or shopping the marketplace for access to sold-out games and third-party events. To enter the building using Axs Mobile ID, guests simply present a form of electronic ID (credit card, driver’s license, etc.) to the Guest Services Representative to swipe.  Guests will receive a seat locator to identify seats.  For more information about Axs Mobile ID please call 713-758-7200.


Baby Changing Facilities

Baby change facilities are located in all public restrooms. In addition, family service rooms are located throughout the arena on the Main and Upper Concourses.


There will be a strict “no bag policy” for all guests entering the arena to help improve the touchless fan environment. Bag lockers will be available on a rental basis for fans that need them. 

Banners, Signs & Flags

Banners, signs and flags are allowed in the Toyota Center, but may not exceed three feet in height and a reasonable length. Banners, signs and flags may not be displayed during play due to sight restrictions. Banners, signs and flags may not be hung or fastened anywhere in the arena. Poles to display banners or flags are prohibited. Banners, signs and flags must not be commercial in nature or obscene, or cause any disturbance with other fans. Toyota Center reserves the right to remove any banner, sign or flag without exception.

Box Office

The Box Office is located in the northwest corner of the arena off La Branch Street. Inside sales windows are accessible during events and are located across from Section 111. The Box Office contains 12 outside windows and 8 inside windows. Guests may also purchase tickets from an electronic kiosk located inside the Administrative Entrance on La Branch St when the Box Office is closed. 

Box Office Hours

  • Box Office
    Monday - Thursday – 10am - 3pm
    Friday - Sunday – We are currently closed.

*Please note that our Box Office is now cashless. All guests will have to purchase tickets using a debit or credit card. Tickets will be delivered digitally through AXS Mobile ID. No paper tickets will be given.

  • Call Center (866-446-8849)
    Monday - Saturday – 9am - 9pm 
    Sunday – 10am - 6pm

For ticket information, see Events & Tickets.

Bogarts Lounge

Located on Toyota Center’s event floor, under section 116, the Bogarts Lounge features modern décor, stylish furniture, a full bar, plasma televisions and private restrooms.


Cameras, Video Cameras, Audio Recorders

Professional cameras are prohibited at all events in Toyota Center unless accompanied by an appropriate media credential. Cameras containing lenses (not to exceed 4 inches in length) with no flashes may be allowed for some events. Video cameras and audio recorders are prohibited in Toyota Center unless specifically approved. Please check in advance by calling 713-758-7200.

Children - Lost

Lost children/parents should be escorted to the nearest Guest Relations Booth to notify arena security. Arena security will arrange search procedures. Toyota Center Guest Relations also offers a child identification program to help reunite lost children with their parent/guardian. (See “Tag-A-Kid”)

Guest Relations Locations:

  • Main Concourse - Across from Section 112 & Section 125
  • Upper Concourse - Across from Section 434 (may be closed for certain concerts)

Children - Tickets

Children less than 36" tall generally do not need a ticket to enter the arena, provided the child sits on the lap of an adult. However, some events will have a different policy regarding children’s need for a ticket for entry. Please check in advance by calling 713-758-7200.

Club Seats Presented by Frost Bank

Limited to 2,900 seats between the basketball baselines, club seats take you up close to the action while maintaining your comfort with extra-wide seat space and ample legroom. Houston Rockets club seat holders enjoy VIP parking in the Toyota Tundra Garage, private sky bridge entrance into Toyota Center, opportunities for pre-sales to premium Toyota Center concerts and family shows and priority for suite rentals for special Toyota Center concerts, family shows or Rockets games. Additionally, club seat holders receive access to Frost East Club and Frost West Club, access to the Red and White Wine Bistro, unparalleled customer service, unbeatable hospitality and exclusive food and beverage options. Information regarding the purchase of Club Seats is available at Ticket Services booth located near main escalator. Club Seats are located on the main concourse at Sections 105-109 and Sections 118-122.

Community Relations

The Clutch City Foundation is the organization encompassing all Rockets community initiatives. Its mission is to make a difference in the lives of those who are less fortunate-especially children. Foundation efforts are focused on three primary areas: Education, Grassroots Basketball, and Grassroots Outreach.

For more information regarding Clutch City Foundation initiatives, please contact Sarah Joseph, Director of Community Relations, at 713-758-7200.


There are numerous concession stands throughout the arena.

View Concessions Page

Concierge Locations

  • Service Level - Lexus Lounge
  • Main Concourse - Frost Clubs East & West
  • Upper Suites - Main Concierge Desk located at Sky Bridge

Corona Beach House Bar & Patio

Located at the North end of the Main Concourse behind Section 113, the Corona Beach House is open to all arena guests and features a full bar, featuring Corona & Modelo, and is the perfect place to find your beach at the Toyota Center!

Children's Memorial Hermann Sky Court

Interactive sports-themed space located at the North end of the Upper Concourse includes a replica of Center Court, vertical jumps, replica player lockers, interactive kiosks as well as many other games. The Children's Memorial Hermann Sky Court is open for all Rockets games.

The Children's Memorial Hermann Sky Court is complete with a party room great for birthday parties. If interested in booking a birthday party during a Rockets Home game call 713-627-DUNK

Customer Service # While At An Event

For your Customer Services needs while at an event at Toyota Center, text TCHELP to 59925.


Designated Driver Program

Toyota Center, Levy Restaurants and Anheuser-Busch have combined to offer guests the opportunity to sign up as a Designated Driver during events at Toyota Center. Please see any Guest Relations Booth to register for this program.


Toyota Center is conveniently located in Downtown Houston. Please visit our Directions page for detailed instructions and maps of the area.

Dress Code

All guests in attendance are required to wear a shirt and shoes at all times for their own safety. Toyota Center management reserves the right to deny entry to guests wearing clothing items displaying offensive text and/or images.  For questions, please call 713-758-7230.



  • Main Concourse- Across from Sections 103, 112, 124
  • Main Concourse- Frost CLub West (restricted access to Lexus Lounge only)
  • Lower Suites- Across from Suites 201, 240, Party Suite 1
  • Upper Suites- Across from Suite 301, 340, beyond Suite 320
  • Upper Concourse- Across from Sections 405, 415, 431


Please visit our Employment page for a listing of open employment positions.

Emergencies & Evacuations

Toyota Center is committed to providing the highest standard of safety for our visitors and employees. Emergency response procedures have been developed to address an emergency or crisis that might arise at Toyota Center or surrounding areas that may affect the arena operation.

Emergency Event Phone Number

In the event of an emergency, a message may be delivered to arena guests by calling 713-758-7200. As there are no procedures for paging guests, so please have seating information available when you call.


Escalators are available to provide easy access to all levels. Escalators located across from Section 110, near the LaBranch Entrance, provide access to the Upper Concourse for general public use. Escalators located in the Frost East & West Clubs provide restricted access to the Lower and Upper Suites.


Family Restrooms

For guests with children, family restrooms are located next to all public restrooms throughout the arena on the Main and Upper Concourses.

First Aid

Certified EMS services are available at all arena events. First Aid stations are located across from Section 123 on the Main Concourse and across from Section 433 on the Upper Concourse. Please contact any Toyota Center team member if you need assistance.


Gates Open

  • Rockets games
    • Weekday Games (Monday - Friday) Door Times will be 1 hour before tip-off
    • Weekend Games (Saturday - Sunday) Door Times will be 1.5 hours before tip-off
  • The Red & White Wine Bistro will be open for Reservations via the Sky Bridge only 1.5 hours before tip-off for all games.
  • All other events - Gates open 60 minutes before the event unless otherwise explicitly noted

Please check in advance by calling 713-758-7200.

Green Initiatives

Toyota Center and the Houston Rockets are leaders in the Houston community on environmental best practices and aim to drive community activation on environmentally responsible behavior changes.  To learn more about how Red Nation goes green, please visit our Green Initiatives page. 

Group Sales

For concerts and shows, group discounts may be available for groups of 10 or more people. For Rockets games, groups of 15 or more are eligible for discounts. For more information about group sales, please visit our Group Sales page.

Guest Code of Conduct

Toyota Center is committed to creating a safe, comfortable, and enjoyable sports & entertainment experience.  Toyota Center guests have a right to expect an environment where:

  • Players respect and appreciate each and every guest
  • ​Guests will be treated in a consistent, professional and courteous manner by all arena and team personnel.
  • Guests will enjoy the entertainment experience free from disruptive behavior, including foul or abusive language or obscene gestures.
  • Guests will consume alcoholic beverages in a responsible manner.  Intervention with an impaired, intoxicated, or underage guest will be handled in a prompt and safe manner.
  • Guests will sit only in their ticketed seats and show their tickets when requested.
  • Guests who engage in fighting, throwing objects or attempting to enter the court, stage, etc. will be immediately ejected from the arena and subject to arrest.
  • Guests will smoke in designated smoking areas only.
  • There will not be any obscene or indecent messages or signs on clothing.
  • Guests will comply with requests from arena staff regarding arena operations and emergency procedures.
  • Guests will also be responsible for their own good time by reporting inappropriate behavior.

The arena staff has been trained to intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard, or guest services staff member.  Guests who choose not to adhere to these provisions will be subject to ejection without refund, and revocation of season tickets and may also be in violation of city ordinances resulting in possible arrest and prosecution.

Guest Relations

There are Guest Relations Booths located throughout the arena. They are staffed with knowledgeable Guest Relations Representatives who will assist you with your questions and concerns.

Guest Relations Locations

  • Main Concourse - Across from Sections 112 & 125
  • Upper Concourse - Across from Section 434



There are several hotels located in the downtown Houston area that provide easy access to Toyota Center. More information can be found by calling the Greater Houston Convention and Visitors' Bureau at 713-437-5200.

Jack Daniels Bar

Located on the Event Level behind the Rockets Bench underneath Section 116 this exclusive club is available to all premium floor seat guests.

KultureCity Partnership

Toyota Center has partnered with KultureCity to make all of the programs and events that the arena hosts sensory inclusive. This initiative promotes an accommodating and positive experience for all guests and fans with a sensory issue that visits Toyota Center.

Sensory bags, equipped with noise canceling headphones (provided by Puro Sound Labs), fidget tools, verbal cue cards (produced in conjunction with Boardmaker) and weighted lap pads are available to all guests at Toyota Center who may feel overwhelmed by the environment.

Prior to attending an event, families can download the free KultureCity App where one can view what sensory features are available and where they can access them. Also, on the App is the Social Story which will provide a preview of what to expect while enjoying an event at Toyota Center.

Please visit our Guest Services Booth at the La Branch Entrance at Toyota Center for more information. 

Lexus Lounge

An exclusive club tucked underneath the West lower bowl on the event level, the innovative Lexus Lounge and 14 Courtside Suites offer a unique combination of exclusive entertainment and hospitality space. 

Lost & Found

If you lose an item during an event, please contact Toyota Center Guest Relations for assistance. Found items can be turned in to any Guest Relations Booth. Unclaimed items will be donated to charity after 30 days. For assistance on non-event days, please contact the Guest Relations Department at 713-758-7230.

Lost/Stolen Tickets

For lost tickets, guests must contact their point of purchase. For stolen tickets, guests should contact local law enforcement first, then their point of purchase.

Houston Clean Initiative

Houston Clean (www.HoustonClean.com) unifies the individual efforts of businesses to present consistent operating guidelines to visitors. These guidelines serve as a baseline commitment to practice recommended health safety protocols in alignment with orders issued by federal, state and local officials, as well as the Center for Disease Control (CDC).  


Houston’s hospitality, sports, entertainment, and transportation industries are committed to health and safety. Major venues and events are working in a collaborative and unified fashion to restore the community's confidence in safely attending and working events.



The team shop is located on the Main Concourse across from Section 113. Merchandise may also be purchased across from Section 126 and various portable locations. Suite and Club Seat holders may purchase merchandise from the stands located in the club lounges and at the sky bridge merchandise stand. The Rockets Team Shop is open on Tuesdays and Wednesdays from 11am-5pm but is closed to the general public on all event days. Shop online 24/7/365 at RocketsShop.com

National Anthem

To inquire about singing the National Anthem at a Houston Rockets game, please email [email protected]. Your request will be forwarded to the appropriate persons.


Toyota Center is operated by Clutch City Sports & Entertainment.

Outside Vending

The selling or sampling of merchandise, food, beverages, tickets or other items on the property without written Toyota Center authorization is strictly prohibited.

Outside Food & Beverage

Guests are not permitted to bring any food or beverages into Toyota Center. Containers such as bottles, cans, thermos bottles, or plastic coolers are not permitted for the safety and protection of our guests.

Magnetometers At All Events

In a continuing effort to improve the fan experience and provide a safer environment for all guests, walk-through magnetometers have been installed at all Toyota Center entrances. We ask that all fans keep this in mind when making plans for arrival time at Toyota Center. Fans will need to place their cell phones, cameras, and keys on a security table prior to walking through the metal detector, but will not need to remove their shoes, belts, coins, watches or jewelry, as required at airports.  To help expedite the process, fans are advised to only bring items they will absolutely need for the event and plan travel and arrival times accordingly.



A 2,500 space parking garage is located adjacent to Toyota Center for Suite and Club Seat holders with parking passes for Rockets games. Parking passes can be purchased for concerts through the box office. Approximately 10,000 parking spaces are located within a few blocks, providing easy access to Toyota Center. The Tundra Garage opens for event parking 1.5 hours before each event's scheduled door time. 

Downtown Parking Map


See Animals.

PreSale Ticket Opportunities

Become a TC Insider to gain access to exclusive member benefits such as presale opportunities, ticket offers, and advance event information.  Visit our Become an Insider page to join. 

Portable Power Stations Presented by Reliant

Reliant Charging Stations Are Now Located At Sections 102, 112, 413, & 433.

  • Rent A Power Pack
  • Take it with you and charge anywhere in the arena
  • Return the power pack on your way out

Free rentals for Reliant customers*
*Free rental applies to first day only

Private Events at Toyota Center

Toyota Center has several spacious banquet rooms available for private events. Please call 713-758-7215 or email [email protected] for information regarding rental arrangements.

Prohibited Items

For safety reasons, patrons may be refused entry if they are in possession of prohibited items including, but not limited to: alcoholic beverages, illegal drugs, food, drinks, glass/plastic/metal containers, video recorders, audio recorders, laptops, fireworks, laser pointers, backpacks, coolers, knives, weapons of any type, baby seats or carriers, unauthorized noise makers, glitter, confetti, streamers, helium balloons, basketballs, beach balls, parcels or packages, inflatables, personal motorized transporters (SkyWalkers), selfie sticks, GoPros, or large bags of any kind. 

Public Phones

In case of an emergency, patrons may visit the Guest Relations booths to make a phone call.

Public Transportation

Toyota Center is conveniently located near Metro routes that provide easy access to events. More information can be found by calling the Houston Metro at 713-635-4000 or by visitng the Public Transportation page.


Re-entry is not permitted at Toyota Center. If you leave the arena, you may not re-enter unless you have an unused ticket.

Red & White Wine Bistro presented by Sterling Vineyards

Toyota Center's Red and White Wine Bistro Presented by Sterling Vineyards located on the Lower Suites level features hardwood floors, a sparkling display kitchen, and views of all the action.

Open for dining during all home Houston Rockets games, the Red and White's tiered dining room, twin 1,500 bottle wine towers, display kitchen and spectacular views of the arena floor provide a one-of-a-kind venue for parteis of up to 300. The Chef's Table in the Red and White Wine Bistro Presented by Sterling Vineyards boast menus representative of many cuisines. These featrued items change with events and seasons. 

For Houston Rockets Games:
The Red and White Wine Bistro Presented by Sterling Vineyards opens 90 minutes prior to tip-off, and remains open until the beginning of the third quarter.

Red & White Reservations:
Make your Red and White Wine Bistro Presented by Sterling Vineyards online reservations during the Houston Rockets season by calling 713-758-7534.


Restrooms are located throughout Toyota Center for your convenience. All restrooms meet or exceed ADA specifications.



Toyota Center scoreboard installed by Panasonic features the largest combined viewing area of any indoor center-hung scoreboard currently used in the U.S. The scoreboard contains four large screens-two rectangular-shaped displays that face the east and west seating areas and a pair of square-shaped screens that face the north and south ends of the bowl. The larger boards measure approximately 25' high by 58' wide. The two end panels measure approximately 25' high by 25' wide. All the boards display a full HD signal with 1080 lines of resolution. The board provides a video image that is more than 600 percent larger than the previous scoreboard that had been used since the building's debut in 2003. Additionally, the new board is capable of handling limitless configurations for displaying live action, game statistical information and animations.


In the interest of guest and staff safety, a search process is required for all events in order to prevent guests from bringing into the arena unauthorized and prohibited items. Guests who refuse to submit to the search process shall be refused entry. Security officers will conduct these searches.

Seating Capacity

18,300 for basketball and up to 19,000 for concerts

See Something, Say Something

The nationwide "If You See Something, Say Something™" public awareness campaign - is a simple and effective program to raise public awareness of indicators of terrorism and terrorism-related crime, and to emphasize the importance of reporting suspicious activity to the proper local law enforcement authorities.  To report suspicious activity, see the nearest Usher/Ticket Taker, Security or Police officer.

Sensory Inclusion

Toyota Center has partnered with KultureCity to make all of the programs and events that the arena hosts sensory inclusive. This initiative promotes an accommodating and positive experience for all guests and fans with a sensory issue that visits Toyota Center.

Sensory bags, equipped with noise canceling headphones (provided by Puro Sound Labs), fidget tools, verbal cue cards (produced in conjunction with Boardmaker) and weighted lap pads are available to all guests at Toyota Center who may feel overwhelmed by the environment.

Prior to attending an event, families can download the free KultureCity App where one can view what sensory features are available and where they can access them. Also, on the App is the Social Story which will provide a preview of what to expect while enjoying an event at Toyota Center.

Please visit our Guest Services Booth at the La Branch Entrance at Toyota Center for more information. 

Smoking Policy

Smoking of any kind, including the use of e-cigarettes and vaporizers, is prohibited inside Toyota Center, including all premium seating, dining, and entertainment areas.  A designated smoking area outside the arena is accessible on the Main Concourse level through doors near Section 117.

Sound System

Toyota Center houses a state-of-the-art sound system that is adaptable to a wide array of events.

Sponsorship Opportunities

Individuals and corporations can become a part of our BIG family. A select group of companies have the opportunity to harness the power of the Houston Rockets and Toyota Center to impact their marketing. Opportunities include: arena signage, television and radio advertising, promotional programs, athlete appearances, tickets, hospitality, and much more. Please send direct inquiries to John Croley at [email protected].


Stroller use is permitted inside Toyota Center but is restricted to concourse areas. Strollers can be checked in and stored at any Guest Services booth. 


The Traditional Suites are ideal for companies and individuals who wish to provide the best in sports and entertainment hospitality to their clients and employees. For more information regarding the purchase or event rental of a suite, contact [email protected].


Team Shop - Rockets

Please note: Team Shop Is Closed On Concert & Event Days

Store Hours

  • Tuesday: 11:00 AM - 5:00PM CST
  • Wednesday: 11:00 AM - 5:00PM CST
  • Thursday: Closed
  • Friday: Closed
  • Saturday: 10:00 AM - 3:00PM CST
  • Concert & Event Days: Closed

Address: 1510 Polk St, Houston, TX 77002
Store Entrance: lobby located on Polk Street
Phone: 713-758-7770
Online Shop: https://rocketsshop.com/

Television Monitors

There are 140 HD flat screen TVs located throughout the suites, restaurant and club lounges. Additionally, there are HD flat screens throughout the main and upper concourses for our guests to watch as they get refreshments from concessions. Toyota Center has over 450 flat screen TVs to insure our guests don’t miss any exciting Rockets action even if they have to leave their seats.


Tickets may be purchased at the Toyota Center Box Office, through the Toyota Center website or by calling 1-866-4-HOUTIX. Additional information, including a review of the online ticket purchase process is available at our How To Buy Tickets page.

Toll-free numbers are valid in the US and Canada. Other countries may dial directly: +1-972-248-5393. International Toll Charges will apply.

Information regarding season ticket purchases may be obtained at the information table located on the Main Concourse during Rockets games, or by calling 713-758-7200


Toyota Center may be able to provide American Sign Language translator services to ticketed guests with at least 72 hours' notice. Please call 713-758-7200 prior to the event you are attending to make advance arrangements. 


For information on backstage and public tours of Toyota Center, please visit the Public Tours page.

Toyota Center Help Via Texting

For your Customer Services needs while at an event at Toyota Center, text TCHELP to 59925.

Uber / Lyft Pickup / Drop-Off Location

Our Uber and Lyft Zone is along Bell St. in front of the Bell St. Entrance for pickup and drop-off.

Water Fountains

For your convenience, water fountains are located on all concourse levels throughout the arena.


Complimentary wheelchair escorts are provided through Guest Relations. Please ask any Toyota Center Team Member for assistance or call 713-758-7230 with any questions. Please visit our Accessibility Guide page for additional details.

Will Call

Guests can pick up Will Call tickets at any time during Box Office hours. Photo identification is required to pick up tickets. (See Box Office.)