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All package elements will be rendered invalid if resold. Name changes will be issued at the sole discretion of North Star Projects. VIP instructions will be sent via email no later than three days (3) prior to your show. If you do not receive this email three days (3) prior, please email team@northstar.fan. All packages and contents are non-transferable; no refunds or exchanges; all sales are final. All VIP package items and experiences are subject to change. Please note that the information provided at the time of purchase (e-mail and mailing address) is the same information that will be utilized for individual contact requirements where applicable. North Star Projects the artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of purchase. If you have any questions regarding your VIP package elements or have not received your package information within three days (3) of the concert date, please email team@northstar.fan. If you have any questions regarding your ticket purchase, call us at 713-758-7239. This offer is not valid if this ticket was purchased via Fan to Fan Resale. Please check with the venue directly for any age restrictions. If you have ACCESSIBLE needs: please call or email our customer service representatives as soon as you have placed your order, and we will do our best to accommodate your needs based on availability. Please check with the venue directly for any age restrictions.